AI Call QA for Support Teams

Every call. Risk-scored.
Analysed. Reported.

Upload any customer call recording. AI transcribes, scores escalation risk, assesses agent behaviour, and delivers a print-ready PDF — in under 2 minutes.

Start Free 14-Day Trial →
✓ 14-day free trial  ·  ✓ No data stored  ·  ✓ Cancel anytime
How It Works
Three steps. Full call intelligence.
1

Upload Recording

Drag and drop any call recording — MP3, WAV, M4A, FLAC. Up to 500MB. Deleted immediately after processing.

2

AI Analyses the Call

Deepgram separates speakers. Claude AI flags escalation signals, compliance risks, and agent behaviour issues with exact timestamps.

3

Get Your Report

Risk score, flag breakdown, recommended actions, and agent assessment — on screen and as a branded PDF ready to share.

Features
Everything your QA team needs.
🎯

Risk Scoring — RED to GREEN

Every call gets an overall risk rating and a 0–100 score. Your team instantly knows which calls need action today.

🔍

Timestamped Flag Cards

HIGH / MEDIUM / LOW severity flags with exact timestamps, quoted phrases, and plain-English explanations. No guesswork.

🎙️

Speaker-Separated Transcript

Agent and customer lines are auto-separated. Full transcript included with every analysis.

📋

Agent Behaviour Assessment

Strengths, concerns, and a score out of 10. Use it for coaching, performance reviews, or compliance documentation.

📄

Branded PDF Reports

One-click PDF with your call details. Ready to share with managers, legal, or compliance teams.

🔒

Privacy First

Audio files are deleted immediately after transcription. We never store call recordings. Zero data retention.

Simple monthly plans.

Unlimited seats. Pay per call volume. Cancel anytime.

Starter
$149 / mo
100 calls / month
  • Full AI analysis on every call
  • Risk scoring + flag cards
  • PDF reports
  • Unlimited team seats
  • Email support
Business
$499 / mo
600 calls / month
  • Everything in Growth
  • Custom report branding
  • Bulk upload API access
  • SLA monitoring add-on
  • Dedicated account manager
FAQ
Common questions
MP3, MP4, WAV, M4A, OGG, FLAC, and WebM. Any recording from Zoom, Teams, Google Meet, or your telephony system will work.
No. Audio files are deleted immediately after transcription — we do not store any recordings. The text transcript used for analysis is also discarded once the report is generated.
Each plan includes a monthly call limit. The counter resets on your billing date. Unused calls do not roll over.
All plans include unlimited team seats. Everyone shares the same call pool and uses the same subscription key.
Yes. Cancel before your next billing date and you won't be charged again. No lock-ins, no penalties.